Terms & Conditions

1. Booking & Appointments

By booking an appointment with Royal Spa Dhaka, you agree to the following terms:

• Appointments must be booked in advance through our website, phone, or in-person
• We require a 20% deposit for all advance bookings to secure your slot
• Same-day bookings are subject to availability
• You must arrive 15 minutes before your scheduled appointment time
• Late arrivals may result in reduced service time or rescheduling

2. Cancellation & Rescheduling Policy

We understand that plans change, but we have implemented the following policy to ensure fairness:

• Cancellation 24+ hours before: Full deposit refund or transfer to future booking
• Cancellation 6-24 hours before: 50% of deposit retained as cancellation fee
• Cancellation less than 6 hours before: Full deposit forfeited
• No-shows: Full service charge applicable, deposit forfeited
• Emergency cancellations: Medical emergencies accepted with documentation

To cancel or reschedule, please call us at +8801842900857 or WhatsApp us directly.

3. Payment Terms

All payments are subject to the following terms:

• Full payment is due upon completion of service
• We accept cash, credit/debit cards, and mobile banking (bKash, Nagad)
• Credit card payments may have a 2.5% processing fee
• Gift certificates and vouchers must be presented before service
• All prices are in Bangladeshi Taka (BDT) and include applicable taxes
• We reserve the right to change prices without prior notice

4. Client Conduct & Safety

For the safety and comfort of all clients and staff:

• Appropriate conduct is required at all times
• Our therapists have the right to refuse service to anyone behaving inappropriately
• Any form of harassment will result in immediate termination of service and possible legal action
• Clients must disclose any medical conditions, allergies, or injuries before service
• We reserve the right to refuse service for medical safety reasons
• Clients under 18 must be accompanied by a parent or guardian

5. Health & Medical Considerations

Massage therapy may not be suitable for everyone. Please note:

• Consult your physician before booking if you have serious health conditions
• Inform your therapist of any injuries, surgeries, or medical conditions
• Pregnant clients must provide doctor's clearance for certain services
• We are not liable for any complications arising from undisclosed medical conditions
• Massage is not a substitute for medical treatment

6. Privacy & Confidentiality

We value your privacy and maintain strict confidentiality:

• All client information is kept confidential
• Treatment rooms are private and soundproofed
• We do not share your personal information with third parties without consent
• Security cameras are only in public areas, never in treatment rooms
• Your visit details remain strictly confidential

See our Privacy Policy for detailed information.

7. Liability & Limitations

Royal Spa Dhaka's liability is limited as follows:

• We are not liable for lost or stolen personal items
• Maximum liability for any claim is limited to the service fee paid
• We are not responsible for allergic reactions to products unless disclosed
• Clients use facilities at their own risk
• Force majeure events may result in service cancellations without liability

8. Changes to Terms

We may update these terms periodically:

• Terms are effective from the date of posting
• Continued use of services constitutes acceptance of updated terms
• Major changes will be communicated via email or website notice
• Previous versions remain archived for reference

9. Governing Law & Dispute Resolution

These terms are governed by Bangladeshi law:

• Any disputes will be subject to Dhaka jurisdiction
• We prefer to resolve issues amicably before legal proceedings
• Complaints should first be addressed to management at info@royalspadhaka.com
• We aim to respond to complaints within 48 hours